Refund And Cancellation Policy

 At Deorzo , we strive to provide the best food delivery experience. However, sometimes issues may arise, and we're committed to making things right. This refund policy outlines the circumstances under which we offer refunds.

 Eligible Refund Scenarios:

   1. Order Cancellation: If you cancel your order before it's prepared by the restaurant or before the driver picks it up, you're eligible for a full refund.

   2. Order Not Received: If you don't receive your order and we can't provide proof of delivery, you're eligible for a full refund.

   3. Incorrect Order: If the order delivered is significantly different from what you ordered (e.g., wrong items or missing items), you're eligible for a full refund.

   4. Quality Issues: If the food is cold, damaged, or of poor quality, you're eligible for a partial or full refund.

Non-Eligible Refund Scenarios:

   1. Change of Mind: If you cancel your order after it's been prepared or picked up by the driver.

   2. Delivery Delays: If the delivery is delayed due to unforeseen circumstances.

   3. Customer Allergies or Dietary Restrictions: If you fail to inform the restaurant of allergies or dietary restrictions.

Refund Process:

    1. Initiate Refund: Contact our customer support within 24 hours.

    2. Refund Verification: We'll review your refund request and verify the issue.

        Refund Methods: Refunds will be issued to the original payment method.

              Order Cancellation/Payment Failure

                 Net Banking – (5 – 7 Days)

                 Debit/Credit Card - (5 – 7 Days)

                 UPI – (1 Day)

For refund requests or inquiries, contact our customer support at - admin@deorzo.com